Frequently Asked Questions

Cinehome is a service which allows you to watch and listen Live Stream,Rent a Movie,Kids Videos content on Android devices. It will be shortly available in all platforms. From this, it can be accessed through the Cinehome app that can be downloaded from Google Play store and Web.

Cinehome is available on the following devices.

  • Android mobiles/tabs/tv
  • iOS mobiles/tabs/tv
  • Amazon apps (FireTV, Firestick)
  • Web
You can find Cinehome App in Google Play store and download it for free.
Services are available globally.

Please ensure the action points below to enjoy uninterrupted access to Cinehome

  • You have a device that supports Cinehome.
  • Your device is registered with Cinehome portal and is activated on your device.Click here
  • The username / password details you are using are correct. In case you have changed your password, you will be asked to re-enter it when you open the Cinehome App.
  • You are connected to the internet and have a good bandwidth, 1Mbps is recommended for good quality video streaming.
  • Please bear in mind that if you are not connected to the internet, you will not be able to see live TV channels.
  • If you are out of the country where you have registered the service, you may be unable to watch Live TV channels and streaming services.
  • You can only access Live TV channels that are part of your subscription package.
  • Depending on the internet connection speed or bandwidth available it takes a few seconds to start.

    Many broadcasters are offering live streaming services of their in-house channels, some for free and some paid. Since those are broadcaster led, they offer only one or two channels per application. None of these apps are comprehensive enough to offer you multiple channels through a single application. Think about how many applications you will need to download to get all your favourite channels that you want to view .You may also note that they are offered on best effort basis where quality and service is not guaranteed.

    Cinehome offers you multiple choices of popular channels in just one application, anytime, anywhere and that too across multiple devices.
    Cinehome offers other language channels as well but our main focus at present are Malayalam based TV channels.
    Please go through the relevant portion in customer support in the FAQ available on this page. In case, your question is not answered you may either contact the Cinehome support team via webmail or drop us an email: You may also contact our support team using the Online Chat or call your region specific Helpline number.

    To access Cinehome from your Android or Apple devices, you need to follow the steps given below:

  • Download free Cinehome app from the Apple App Store, Google Play Store or our website.
  • Visit our web portal to register yourself for Cinehome.(please note you cannot register directly through Cinehome)
  • Provide basic information about yourself for registering online.
  • During the registration processes an OTP (One Time Password) will be sent to your email-id to confirm.
  • For making basic subscription payment you will redirected to payment gateway.
  • After successful registration Username and Password will be sent via SMS or Email.
  • You can alternatively call our helpline to activate Cinehome on your mobile device.
  • No, Username once given during the registration process cannot be changed. You will have to cancel and re-register for a new subscriber ID and Email id
    You can register as many devices you want with CinehomeApp free of charge(Unlimited).
    Yes, there is a charge for Cinehome services based on the package you subscribed for.
    No. The app is available for free on Apple App Store, Google Play store.
    No. There is no hidden charges,you have to pay based on the package you have subscribed for.There is no other charges applicable.

    Currently Cinehome feature is available only on Android ,Web and Apple devices

  • iPhone 3GS, 4, 4S, 5, 5C, 5S, 6 and 6 plus with iOS version 5.1 & above
  • iPad 1, 2, 3, 4, mini, Air, Air 2 and mini with retina display with iOS version 5.1 & Above
  • Most Android devices with OS version 4.1.1 and above but recommended 4.4.2 and above.
  • The Cinehome app is available only on supported Android devices as listed above and currently this app is available for India and Middle East. (Link- requirement) However operations will be started in other regions soon.
    No. Currently the service is only for select supported devices mentioned above. However it will be available on multiple platforms later.
    We are working towards getting Cinehome supported on more Android devices and we will be updating you as and when this is available.
    Yes. As this is a internet based live TV service you need to be connected to the internet to watch live TV.
    Yes you need 1MBPS or higher to enjoy a better quality of video while viewing Live TV service.
    The service works on all Internet connections i.e. 4G/3G mobile connections or on broadband/ Wi-Fi internet connections with a recommended bandwidth of 1Mbps speed and above.
    Currently we don't have a supporting app for Windows/MAC laptop/PC however we are working on it.
    Speeds on mobile internet fluctuate depending on the signal strength provided by the carrier, due to which the quality of the video may also suffer.
    The video quality depends on the speed of your internet connection. You will have a better video quality on a faster internet connection as compared to a slower internet connection.

    This may occur due to several reasons.

  • Your Internet connection may not be stable.
  • Bandwidth from your service provider may be fluctuating.
  • If you are using your mobile 3G/4G , its signal or coverage may be causing trouble.
  • Your devices may be performing a multitasking or background functions as a result CPU or memory resource may be low.
  • You may have been opened too many applications which might be utilising the mobile resource, so close unused applications.
  • The data charges depend on the internet package/plan selected by you with your internet/mobile service provider. Kindly check with your internet /mobile service provider for the applicable data charges for your chosen scheme.

    Below mentioned is approximate data consumption for watching Live TV

    Video Quality Bandwidth / Bitrate Kbps Data consumption in MB (Megabyte)
    1 min 30 min 1 hour
    Low 350 2.6 77 154
    Medium 500 3.7 110 220
    High 800 5.9 176 352
    Yes you can select different qualities of the video stream, also your Mobile devices adapt to the best video quality automatically to changing network conditions by using a latest technology called "Adaptive Streaming".
    As of now there are 3 video bitrate or video quality profiles streamed based on Adaptive Streaming technology for every live TV channel. Video quality automatically changes based on network conditions.
    The viewing should be uninterrupted based on your mobile device capability. Most mobile devices have capability of giving priority to Wi-Fi connectivity even if you have an internet 3G/4G connection. The app player will switch to higher or lower streaming profile as per the availability of bandwidth on the Wi-Fi.
    The streaming will stop and app will show error message Connection Failed, Check your network availability.
    The recommended internet speed for a good streaming experience is 1Mbps and above.
    To suspend/resume Cinehome please call Cinehome Helpline.
    To cancel a registered mobile device you need to call Cinehome helpline.
    Yes. You can transfer the service to another device. You just need to login with your credentials or you can call Cinehome Helpline to transfer the current account and activate on the desired device.
    As of now there are limited channels. You can only view those channels on Cinehome that you may have subscribed for.
    We are constantly adding additional channels on Cinehome.

    Yes. You can pause the Live TV streaming for only a maximum of 1 minutes on the Cinehome service.
    To do this,

  • Tap on the video while in full screen mode.
  • You will see a pause button on the information bar.
  • Tap on the pause button to pause Live TV for a maximum of 1 minutes.
  • After 1 minutes of pausing, the stream will start from current point showing. You will not be able to view the content elapsed during the 1 minute pause.
    No, you cannot rewind shows on Live TV. There is only a functionality of pausing live stream for a maximum of 1 minutes.
    No, Live TV videos will always resume from the current point showing. You will not be able to resume from last viewed point.
    No. You need to return back to TV menu and select the desired channel to watch.
    No .
    You will be normally restricted; Packages are also available for global usage.
    No, You cannot record TV channel on your device, you can only pause shows on Cinehome service for a maximum of 1 minutes.

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